---
title: "Collect debug log file via ElementOne web console"
slug: "collect-debug-log-file-via-elementone-web-console"
description: "SecurityInspection/ElementSeries/ready_to_release/HelpCenter"
tags: ["ElementOne"]
updated: 2023-12-19T03:02:47Z
published: 2023-12-19T03:02:47Z
canonical: "help.txone.com/collect-debug-log-file-via-elementone-web-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Collect Debug Log File via ElementOne Web Console

### **Summary**

---

When encountering issues while using ElementOne, please follow these steps to collect the necessary information.

### **Details**

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1. Log in to the ElementOne Web UI with master admin or admin user account.  

After login, modify URL to ‘https://[ElementOne_IP]/api/web/system/logs' then press 'Enter’.

![image-20230317-090349](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image-20230317-090349.png)

1. Wait for about 1 minute. The browser will display a 'Save as' dialog box.

          
          

- When downloading a debug log file from the web, please note that there is a timeout limitation of 30 minutes.
- If the operation period in your environment is long, the log file generation may take longer than 30 minutes.
- In cases where the download fails on the web, you can generate the debug log file using [Vshell](/docs/collect-debug-log-file-via-elementone-vshell) instead.

1. Select the destination folder.
2. Click 'Save'.

![image-20230317-090457.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image-20230317-090457.png)

1. You can see that the log file has been downloaded.

![image-20230317-090652.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image-20230317-090652.png)

 For support assistance, please contact us at support@txone.com or your support provider.