---
title: "How to Collect the HouseCall Debug Log"
slug: "collect-housecall-debug-log"
description: "SecurityInspection/ElementSeries/ready_to_release/HelpCenter"
updated: 2023-06-14T08:08:45Z
published: 2023-06-14T08:08:45Z
canonical: "help.txone.com/collect-housecall-debug-log"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Collect the HouseCall Debug Log

### Summary

---

A step-by-step guide on how to collect the HouseCall debug log

### Applicable Version

---

Portable Inspector / Portable Inspector Pro

### Details

---

1. Create a new file with the following content and save as “DebugLogOn.reg“.  

*DebugLogOn.reg*

```
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\HouseCall]
"DebugLevel"=dword:ffffffff

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\HouseCall]
"DebugLevel"=dword:ffffffff
```

1. Execute “DebugLogOn.reg“.
2. Click “launcher.exe“ to run Portable Inspector and reproduce issue without closing Portable Inspector.
3. Collect debug log: %temp%\TMPS_Bxxxxxxxxxx\WorkingImage\win32\hclib.log to us.
4. Close Portable Inspector
5. Create a new file with the following content and save as “DebugLogOff.reg“.  

*DebugLogOff.reg*

```
Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\HouseCall]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\HouseCall]
```

1. Execute “DebugLogOff.reg“.

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