---
title: "How to Collect Installation Logs for the Management Program and Scanning Tool Agent"
slug: "collect-installation-logs-for-the-management-program-and-scanning-tool-agent"
description: "SecurityInspection/ElementSeries/ready_to_release/HelpCenter"
updated: 2023-06-14T08:08:33Z
published: 2023-06-14T08:08:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Collect Installation Logs for the Management Program and Scanning Tool Agent

#### Summary

A guide on how to collect logs from the Management Program and Scanning Tool agent when there are installation issues.

---

#### Applicable Version

Portable Inspector / Portable Inspector Pro

---

#### Details

1. Plug the Portable Inspector (Pro) into the machine that has encountered installation issues.
2. Navigate to the “**PI SYS**” drive and click the “**SupportTool**” folder ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28216%29.png)
3. Choose the directory that is appropriate for your environment and execute the “**PISuprt.exe**” ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28217%29.png)
4. In the Debug tab, select **Diagnose installation issues** and click **Start**. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28218%29.png)
5. Installation Diagnostic Tool will be launched. Click **Collect Data**. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28219%29.png)
6. The Log files Ready, click **Finish**. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28220%29.png)
7. Click **Open Folder** to navigate to the path. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28221%29.png)
8. Locate and open the zip file to verify that the installation logs have been successfully collected. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28222%29.png)

 For support assistance, please contact us at support@txone.comor your Support Provider.