---
title: "How to collect PI Scanning tool agent debug logs"
slug: "collect-pi-scanning-tool-agent-debug-logs"
description: "SecurityInspection/PortableInspector/ready_to_release/HelpCenter"
tags: ["Portable Inspector", "Portable Inspector Pro"]
updated: 2023-10-05T04:39:24Z
published: 2023-10-05T04:39:24Z
canonical: "help.txone.com/collect-pi-scanning-tool-agent-debug-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to collect PI Scanning tool agent debug logs

### **Summary**
* * *
Use the Diagnostic Tool to collect useful troubleshooting information. 

### Applicable Version

* * *
Portable Inspector /  Portable Inspector Pro

### **Details**
* * *
1. From the Scanning Tool Agent console, click the **Diagnostic Tool** tab. 
2. Click Start Diagnostic Tool. 
 

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28230%29.png){height="" width="400"}


3. Click **Start Diagnostic Logging** to start collecting information. 
 

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28231%29.png){height="" width="400"}


4. Reproduce the issue you are investigating on the endpoint. 
5. Click **Stop Diagnostic Logging** to stop recording system information. The Diagnostic Tool will perform final system checks and save the collected log data to a ZIP package. 
 

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28232%29.png){height="" width="400"}


6. Click Open Folder to open the folder containing the ZIP package. 
 
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28233%29.png){height="" width="400"}


<div style="margin-top:100px;"> For support assistance, please contact us at <u>support@txone.com </u>or your support provider. </div>