---
title: "How to collect PI Scanning tool agent debug logs"
slug: "collect-pi-scanning-tool-agent-debug-logs"
description: "SecurityInspection/PortableInspector/ready_to_release/HelpCenter"
tags: ["Portable Inspector", "Portable Inspector Pro"]
updated: 2023-10-05T04:39:24Z
published: 2023-10-05T04:39:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to collect PI Scanning tool agent debug logs

### **Summary**

---

Use the Diagnostic Tool to collect useful troubleshooting information.

### Applicable Version

---

Portable Inspector / Portable Inspector Pro

### **Details**

---

1. From the Scanning Tool Agent console, click the **Diagnostic Tool** tab.
2. Click Start Diagnostic Tool.

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28230%29.png)

1. Click **Start Diagnostic Logging** to start collecting information.

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28231%29.png)

1. Reproduce the issue you are investigating on the endpoint.
2. Click **Stop Diagnostic Logging** to stop recording system information. The Diagnostic Tool will perform final system checks and save the collected log data to a ZIP package.

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28232%29.png)

1. Click Open Folder to open the folder containing the ZIP package.

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28233%29.png)

 For support assistance, please contact us at support@txone.comor your support provider.