---
title: "How to Collect the Management Program Debug Log"
slug: "collect-the-management-program-debug-log"
description: "SecurityInspection/ElementSeries/ready_to_release/HelpCenter"
updated: 2023-06-14T08:08:16Z
published: 2023-06-14T08:08:17Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Collect the Management Program Debug Log

#### Summary
A step-by-step guide on how to collect the Portable Inspector (Pro) Management Program debug log.

* * *

#### Applicable Version
Portable Inspector /  Portable Inspector Pro

* * *

#### Details

1. Go to the endpoint where Portable Inspector Management Program has been installed.
2. Launch Portable Inspector Diagnostic Toolkit from Windows Start menu. 
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28195%29.png){height="400" width=""}

3. In the [A] Debug tab, select Diagnose synchronization and usage issues, and click **Start**.
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28196%29.png){height="400" width=""}


4. Click **Start Diagnostic Logging**
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28197%29.png){height="400" width=""}

5. Reproduce the issue encountered by Portable Inspector.
6. After the issue is reproduced, go back to the Diagnostic toolkit and click **Stop Diagnostic Logging**.
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28198%29.png){height="400" width=""}

7. Click **Collect Data** to begin log processing
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28199%29.png){height="400" width=""}

8. Click **Finish** to retrieve the prepared log files.
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28200%29.png){height="400" width=""}

9. Click **Open Folder**  to navigate to the path.
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28201%29.png){height="400" width=""}


10. Locate log path and open.
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28202%29.png){height="" width="400"}

<div style="margin-top:100px;"> For support assistance, please contact us at <u>support@txone.com </u>or your Support Provider. </div>