---
title: "How to Collect the Management Program Debug Log"
slug: "collect-the-management-program-debug-log"
description: "SecurityInspection/ElementSeries/ready_to_release/HelpCenter"
updated: 2023-06-14T08:08:16Z
published: 2023-06-14T08:08:17Z
canonical: "help.txone.com/collect-the-management-program-debug-log"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Collect the Management Program Debug Log

#### Summary

A step-by-step guide on how to collect the Portable Inspector (Pro) Management Program debug log.

---

#### Applicable Version

Portable Inspector / Portable Inspector Pro

---

#### Details

1. Go to the endpoint where Portable Inspector Management Program has been installed.
2. Launch Portable Inspector Diagnostic Toolkit from Windows Start menu. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28195%29.png)
3. In the [A] Debug tab, select Diagnose synchronization and usage issues, and click **Start**. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28196%29.png)
4. Click **Start Diagnostic Logging** ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28197%29.png)
5. Reproduce the issue encountered by Portable Inspector.
6. After the issue is reproduced, go back to the Diagnostic toolkit and click **Stop Diagnostic Logging**. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28198%29.png)
7. Click **Collect Data** to begin log processing ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28199%29.png)
8. Click **Finish** to retrieve the prepared log files. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28200%29.png)
9. Click **Open Folder** to navigate to the path. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28201%29.png)
10. Locate log path and open. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28202%29.png)

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