MyTXOne Portal

Overview: What Is MyTXOne?

MyTXOne is your centralized portal designed to streamline and simplify your experience with TXOne products. By consolidating essential tools and resources into a single interface, MyTXOne helps maximize operational efficiency across licensing, updates, documentation, and support.

What You Can Do with a MyTXOne Account

With a registered MyTXOne account, you gain access to a comprehensive suite of tools and resources:

• License Management
  Activate, renew, and oversee TXOne product licenses—all in one place.
• Firmware & Pattern Downloads
  Access the latest firmware and pattern files to keep your security appliances up to date and optimized.
• Product Documentation
  Browse user guides, quick start manuals, and release notes to ensure effective deployment and usage.
• Explore Security Resources
  Explore white papers, case studies, and reports to deepen your understanding of OT security trends and best practices.
• Submit Support Tickets
  • TXOne Customers: Submit support requests directly through the MyTXOne portal.
  • TXOne Partners: Please log in to the TXOne Partner Portal to submit support tickets.

FAQ for Legacy Customer Portal Cases

Q: Can I communicate with TXOne Support via the comment section for cases created before the new portal version?
Yes. You can continue communication with TXOne Support through the comment section in the portal. The support team is already aware of prior email exchanges, so there’s no need to restart the escalation process when switching to portal comments.

Q: How will I know if TXOne Support has provided updates on my ticket?
A: When an update is made, the ticket submitter will receive an email notification. Additionally, when you log into the MyTXOne portal, information requested or verification requested will be reflected in the ticket status. Please respond through the case comments to ensure TXOne Support can continue the investigation and take any necessary actions.

Q: What should I do if the upload file link is missing for cases created before the new portal version?
A: New support tickets automatically include an upload link. For older cases, use the upload link provided by TXOne Support if available. If no link has been provided, you may request the support team to generate one for you.

Q: How long is the upload file link valid for each ticket?
A: The upload link remains active until the case is closed.

Q: Can I reopen a ticket after it has been closed?
A: Closed tickets cannot be reopened. If further investigation is needed, please create a new support ticket and reference the original closed ticket number.

How to Get Started

To create a MyTXOne account, please visit MyTXOne Portal for account registration.