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      How to collect PI Scanning tool agent debug logs
      • 05 Oct 2023
      • 1 Minute to read
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      Contents

      How to collect PI Scanning tool agent debug logs

      • Updated on 05 Oct 2023
      • 1 Minute to read
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      Article summary

      Summary

      Use the Diagnostic Tool to collect useful troubleshooting information.

      Applicable Version

      Portable Inspector / Portable Inspector Pro

      Details

      1. From the Scanning Tool Agent console, click the Diagnostic Tool tab.
      2. Click Start Diagnostic Tool.

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      1. Click Start Diagnostic Logging to start collecting information.

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      1. Reproduce the issue you are investigating on the endpoint.
      2. Click Stop Diagnostic Logging to stop recording system information. The Diagnostic Tool will perform final system checks and save the collected log data to a ZIP package.

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      1. Click Open Folder to open the folder containing the ZIP package.

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      For support assistance, please contact us at support@txone.com or your support provider.
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