How to collect PI Scanning tool agent debug logs
- 05 Oct 2023
- 1 Minute to read
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How to collect PI Scanning tool agent debug logs
- Updated on 05 Oct 2023
- 1 Minute to read
- Print
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Summary
Use the Diagnostic Tool to collect useful troubleshooting information.
Applicable Version
Portable Inspector / Portable Inspector Pro
Details
- From the Scanning Tool Agent console, click the Diagnostic Tool tab.
- Click Start Diagnostic Tool.
- Click Start Diagnostic Logging to start collecting information.
- Reproduce the issue you are investigating on the endpoint.
- Click Stop Diagnostic Logging to stop recording system information. The Diagnostic Tool will perform final system checks and save the collected log data to a ZIP package.
- Click Open Folder to open the folder containing the ZIP package.
For support assistance, please contact us at support@txone.com or your support provider.
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