Unable to Access Stellar Agent Console due to Forgotten Password

Summary

This article is for scenarios where users cannot uninstall or access TXOne Stellar agent conosle because the agent password has been forgotten.Applicable on TXOne Stellar version 1.2 / 2.0 / 2.1

Details

To resolve this issue, do either of the following:

Management Scenario
For TXOne StellarOne managed agents, administrator can specify the new agent password from StellarOne console via group policy.

• To modify the password, please follow the policy and type new password on the fileds and click the Save button to apply this change.
  After agents connecting back to the management server, the new password will be applied on the agent side.

Standalone Scenario
For TXOne StellarOne unmanaged agents, please contact support or fire a case for resetting agent password or uninstalling agent programs.

For support assistance, please contact us at support@txone.com or your Support Provider.