---
title: "How to Collect Rescue Disk log"
slug: "how-to-collect-rescue-disk-log"
description: "SecurityInspection/PortableInspector/ready_to_release/HelpCenter"
tags: ["Rescue Disk"]
updated: 2024-08-14T09:56:20Z
published: 2024-08-14T09:56:20Z
canonical: "help.txone.com/how-to-collect-rescue-disk-log"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Collect Rescue Disk log

#### Summary

A step-by-step guide on how to collect Rescue Disk log

---

#### Applicable Version

Portable Inspector / Portable Inspector Pro

---

#### Details

**Condition 1**: An unexpected message was shown when booting device from TMPS Rescue disk. The error may likely be kernel panic or another error message at boot screen. ![RDlog1.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/RDlog1.png)

**Action**: Take a picture of the error message.

**Condition 2**: Error message, **"Unrecognized disk. The partition type is not supported."**

![RDlog2.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/RDlog2.png)

          
          

For the error message, **"Unrecognized disk"**, before collecting log, check the following configurations/settings which are not supported by TMPS3 Rescue disk function:

- Encrypted Disks and Partitions
- SCSI Disks
- RAID Disks
- EFI Secure Boot
- Windows Fast Boot or Fast Startup
- Hibernation

**Action**:

1. Boot Rescue disk with debug mode.

  

o For Legacy BIOS, boot with Rescue Disk. Click **tab** , add "dbg", then hit 'Enter'.

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28289%29.png)

o For UEFI boot with Rescue Disk. At boot menu, hit 'E' to edit boot option. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28290%29.png)

o Add “dbg” at the end of tmps, then hit “F10” to exit. ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28291%29.png)

2. Take a screen shot after boot load, then hit 'Enter' to continue.
  

![RDlog6.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/RDlog6.png)

**Condition 3**: Any other Rescue disk operation or scanning issues

**Action**: Take a picture of the error message.

 
   o	For Windows platform, copy the TMRescueDisk folder located under %SystemDrive% like C:\ drive.

![RDlog7.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/RDlog7.png)

o For Linux platform, copy the TMRescueDisk folder located under the root directory.

![RDlog8.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/RDlog8.png)

For support assistance, please contact us at support@txone.com or your Support Provider.