How to Collect StellarOne Logs

Set the Debug Log Level to Verbose before reproducing the issue. If the level is too low, you may need to repeat the process and capture the logs again with a higher level for more detailed information.

This method serves as a backup option for retrieving the server debug log in situations where the customer is unable to access the StellarOne console.

SCP
Similar to scp tool, it use ssh protocol to sent file. Since this is for debug log transfer, no source argument required

scp dlog <USER_NAME> <IP> <DIRECTORY>

For Windows 10 and above, follow below step to install Openssh:

1. Go to Windows Setting > System > Manage optional features > Add a feature
2. Select OpenSSH Server and click Install
3. If you cannot install OpenSSH Server using this way, try download and manually install PowerShell
4. For more installation methods, please check windows document.
5. Enable port 22 for OpenSSH Server (income) or disable Firewall
6. Go to Windows Service and make sure OpenSSH service are running

On StellarOne, use "/" to replace "" for Windows file path , as shown in the example below

scp dlog zen 192.168.15.133 C:/Users/zen/Desktop

Input windows user password. If success you will see below message

SFTP

This command supports the SFTP protocol, which operates under an SSH server. It is different from FTP, and we do not support the FTP protocol

sftp dlog <USER_NAME> <IP> <DIRECTORY>

For Windows 10 and above, follow below step to setup SFTP:

1. Go to Windows Setting > System > Manage optional features > Add a feature
2. Select OpenSSH Server and click Install
3. Enable port 22 for OpenSSH Server (income) or disable Firewall
4. Go to C:\ProgramData\ssh
5. Find below block inside file sshd_config

# Example of overriding settings on a per-user basis
#Match User anoncvs
#   AllowTcpForwarding no
#   PermitTTY no
#   ForceCommand cvs server
 
Match Group administrators
       AuthorizedKeysFile __PROGRAMDATA__/ssh/administrators_authorized_keys

6. Modify block content as below

# Example of overriding settings on a per-user basis
#Match User anoncvs
#   AllowTcpForwarding no
#   PermitTTY no
#   ForceCommand cvs server
 
Match Group administrators
       AuthorizedKeysFile __PROGRAMDATA__/ssh/administrators_authorized_keys
       ForceCommand internal-sftp
       Match User <Windows username allow to use this service>
       ChrootDirectory <root location of sftp server>

For example

# Example of overriding settings on a per-user basis
#Match User anoncvs
#   AllowTcpForwarding no
#   PermitTTY no
#   ForceCommand cvs server
 
Match Group administrators
       AuthorizedKeysFile __PROGRAMDATA__/ssh/administrators_authorized_keys
       ForceCommand internal-sftp
       Match User zen
       ChrootDirectory C:\Users\zen\Desktop\

7. Restart or Start OpenSSH service
   On StellarOne, the command below will send log.tar.gz to C:\Users\zen\Desktop\ as configured above

sftp dlog zen 192.168.15.133 /

Troubleshooting
Q: Failed without Compressing
A: Authenticate failed. Please check network, Openssh server and username/password

Q: Failed with Compressing
A: Path issue. Please make sure the folder is exists on server and user have permission to write on that folder.