How to Collect StellarOne Logs

Updated on 26 Dec 2024
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Summary

This document contains the steps for the collection of StellarOne debug logs.

Details

When troubleshooting StellarOne issues, collecting debug logs is crucial for identifying the root cause. Follow these steps:

Step 1: Access the RDQA Page

Open your web browser and navigate to https://<StellarOne_Server>/rdqa.

Step 2: Set Debug Log Level to Verbose

Select the Verbose option from the Debug Log Level dropdown menu.
Click the Save button.

Important Warning:

Set the Debug Log Level to Verbose before reproducing the issue. If the level is too low, you may need to repeat the process and capture the logs again with a higher level for more detailed information.

Step 3: Reproduce the Issue

Perform the steps that originally led to the issue so that the debug logs can capture all necessary details.

Step 4: Collect Debug Logs

Click the Collect Debug Log button.

Step 5: Reset Debug Log Level

Switch the Debug Log Level back to Warn (the default setting).
Click Save to finalize the change.

For support assistance, please contact us at support@txone.com or your support provider.

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