---
title: "How to fix Portable Inspector (PI) device mount issues on the Linux platform"
slug: "how-to-fix-pi-device-mount-issues-on-linux"
description: "SecurityInspection/PortableInspector/ready_to_release/HelpCenter"
tags: ["Portable Inspector", "Portable Inspector Pro"]
updated: 2023-08-08T14:06:12Z
published: 2023-08-08T14:06:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Fix Portable Inspector (PI) Device Mount Issues on the Linux Platform

### **Summary**
* * *
This article provides instructions on fixing Portable Inspector devices mount issues on the Linux platform.


### **Details**
* * *

An agentless malware-free solution for risk assessment and asset management.

1. Plug in the Portable Inspector (PI) device. 
 
2. Find the PI device by using the command below. 
<div style="margin-left:20px;"> 

```
lsblk -f | grep PI
```
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28226%29.png)
The message below should appear.  

* PI DAT → /dev/sdb1
* PI SYS → /dev/sdc1
    
</div>
3. Confirm whether PI DAT and PI SYS partitions are mounted or not by entering the command below. 
<div style="margin-left:20px;"> 

```
cat /proc/mounts | grep <partition>
```
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28227%29.png){height="23" width=""}

* If no message appears, it means this partition is not mounted. Please go directly to Step 5.
* If a mount point message appears, please clear the mount points. Go to Step 4 and repeat until the mount point is clean.

  </div>
4. Unmount the mount points if the partitions are mounted. If the partition unmounts successfully, there should be no response to the command. 
<div style="margin-left:20px;"> 
    
```
sudo umount <partition>
```
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28228%29.png){height="20" width=""}
:::(Info) ()
If the partition is already unmounted to any mount points and users try to run the command, users will receive the message "not mounted".
![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28229%29.png){height="30" width=""}
:::

</div>
5. Create a local folder for the mount point.
<div style="margin-left:20px;"> 
    
```
sudo mkdir -m 755 <folder_name>
```

:::(Info) ()
Create two folders because there are two partitions to mount.

```
sudo mkdir -m 755 /mnt/pi_dat
sudo mkdir -m 755 /mnt/pi_sys
```
:::

</div>
6. Mount PI device to the local folders.
<div style="margin-left:20px;"> 
    
```
sudo mount -o exec <partition> <folder_name>
```
:::(Info) ()
Two partitions should mount to two different folders.

```
sudo mount -o exec /dev/sdb1 /mnt/pi_dat
sudo mount -o exec /dev/sdc1 /mnt/pi_sys
```
:::

</div>
<div style="margin-top:100px;"> For support assistance, please contact us at <u>support@txone.com </u>or your support provider. </div>