---
title: "How to fix Portable Inspector (PI) device mount issues on the Linux platform"
slug: "how-to-fix-pi-device-mount-issues-on-linux"
description: "SecurityInspection/PortableInspector/ready_to_release/HelpCenter"
tags: ["Portable Inspector", "Portable Inspector Pro"]
updated: 2023-08-08T14:06:12Z
published: 2023-08-08T14:06:13Z
canonical: "help.txone.com/how-to-fix-pi-device-mount-issues-on-linux"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.txone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Fix Portable Inspector (PI) Device Mount Issues on the Linux Platform

### **Summary**

---

This article provides instructions on fixing Portable Inspector devices mount issues on the Linux platform.

### **Details**

---

An agentless malware-free solution for risk assessment and asset management.

1. Plug in the Portable Inspector (PI) device.
2. Find the PI device by using the command below.

 

```
lsblk -f | grep PI
```

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28226%29.png) The message below should appear.

- PI DAT → /dev/sdb1
- PI SYS → /dev/sdc1

3. Confirm whether PI DAT and PI SYS partitions are mounted or not by entering the command below. 
 

```
cat /proc/mounts | grep <partition>
```

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28227%29.png)

- If no message appears, it means this partition is not mounted. Please go directly to Step 5.
- If a mount point message appears, please clear the mount points. Go to Step 4 and repeat until the mount point is clean.

1. Unmount the mount points if the partitions are mounted. If the partition unmounts successfully, there should be no response to the command.

 

```
sudo umount <partition>
```

![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28228%29.png)

          
          

If the partition is already unmounted to any mount points and users try to run the command, users will receive the message "not mounted". ![image.png](https://cdn.document360.io/f5889a21-4b9d-49ff-a4a7-03538c6b843a/Images/Documentation/image%28229%29.png)

5. Create a local folder for the mount point.
 

```
sudo mkdir -m 755 <folder_name>
```

          
          

Create two folders because there are two partitions to mount.

```
sudo mkdir -m 755 /mnt/pi_dat
sudo mkdir -m 755 /mnt/pi_sys
```

6. Mount PI device to the local folders.
 

```
sudo mount -o exec <partition> <folder_name>
```

          
          

Two partitions should mount to two different folders.

```
sudo mount -o exec /dev/sdb1 /mnt/pi_dat
sudo mount -o exec /dev/sdc1 /mnt/pi_sys
```

 For support assistance, please contact us at support@txone.com or your support provider.