Summary
This article provides answers to the most frequently asked questions regarding the upgrade process to StellarOne version 3.3, including key requirements, expected changes, and common troubleshooting guidance.
1. What version must my system be on before upgrading to 3.3?
- Your system must already be running StellarOne 3.2.5. Upgrades from earlier versions are not supported.
2. Why is version 3.2.5 required before upgrading?
- Version 3.2.5 ensures migration verification, resource validation, and improved upgrade visibility including firmware progress tracking.
3. Do I need to perform a backup before upgrading?
- Yes. A full backup is required to protect system and database data stored on the second disk.
4. What are the disk space requirements for StellarOne 3.3?
- OS Disk: 15 GB free space, 35 GB total minimum. System + Database disk requires at least 5 GB free and 30 percent free on the DB partition.
5. What are the memory requirements?
- Minimum 8 GB for systems with up to 3 years of data retention. Additional memory increases based on retention duration for Agent Events, Server Events, and Audit System Logs.
| Data Retention | Minimum Memory |
|---|---|
| ≤ 3 years | 8 GB |
| 4 years | 9 GB |
| 5 years | 10 GB |
| 6 years | 11 GB |
| 7 years | 12 GB |
| 8 years | 13 GB |
| 9 years | 14 GB |
| 10 years | 15 GB |
6. What pre-upgrade steps should I follow?
- Verify that your system is running version 3.2.5, confirm Agent Event migration, ensure adequate disk and memory resources, and perform a full backup.
7. What if the OS disk does not have enough space?
- Reboot to clear temporary files. Expand Disk 1 if you need more space.
8. What if the database or system partition is full?
- Perform manual log purge, delete unused patch files, expand Disk 2, or contact Support if expansion is not possible.
9. What if I receive an “Insufficient Memory” error?
- Increase memory based on the data retention requirement table.
10. What if Agent Event migration is still in progress?
- Wait for the migration progress bar to finish, then retry the upgrade.
11. What if I see a “Database Table Abnormality” error?
- Contact Support immediately. Do not continue the upgrade.
12. What if the DB upgrade fails during firmware upgrade?
- Contact Support immediately. Do not retry the upgrade.
For support assistance, please contact us at support@txone.com or your Support Provider.