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      TMPS3 Upgrade Fails Due to a Sign Check Fail
      • 21 Mar 2023
      • 1 Minute to read
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      TMPS3 Upgrade Fails Due to a Sign Check Fail

      • Updated on 21 Mar 2023
      • 1 Minute to read
      • Print
      Article summary

      Summary

      This article provides a workaround when TMPS3 upgrade fails due to a sign check fail.

      Applicable Version

      Portable Security 3.0 Standard and Pro Edition

      Scenario

      The following error appears when the TMPS3 scanning tool upgrade fails from either remote or local upgrade.

      Unable to synchronize updated with the Scanning Tool.
      Restart the computer and try again. If the issue persists, please contact your support provider. Scanning Tool:
      TMPS3
      image.png

      When this occurs, check the Management Program debug log, “SfSrvCom_SupportTool.log”.

      • The error message related to the digital sign checking failed

      2022/12/19 18:26:46.433 [3580:4852] ERR [SupportToolImp::InvokeApplyHotFix] reject to invoke because digital sign checking failed (SupLibImp.cpp, 2438)
      2022/12/19 18:26:46.433 [3580:4852] ERR [SupportToolImp::ApplyHotFix] InvokeApplyHotFix <- FAIL C:\Windows\TEMP\TmPsStUg-20221219062508\ (SupLibImp.cpp, 1571)

      Root Cause

      The root cause is related to the change in the Certificate Authority (CA) to DigiCert starting from TMPS3 build 3.0.5044 onwards. The standalone Windows machine may be behind on updates and does not recognize the new CA, causing the TMPS3 installation packages to be rejected.

      To check this, do the following steps:

      1. Click the Properties of MP_install.exe
        image.png

      2. Check the Details of TXOne Network Digital Signatures
        image.png

      3. You will see “The certificate is not valid for the requested usage.”
        image.png

      Workaround

      To resolve this issue, follow these steps:

      1. Click View Certificate
        image.png

      2. Click Install Certificate
        image.png

      3. Install Certificate to Local Machine
        image.png

      4. Choose “Automatically select the certificate store based on the type of certificate.”
        image.png

      5. Finish certificate import
        image.png

      6. View the certificate
        image.png

      7. Relaunch the Management Program if it was upgraded from MP locally or relaunch the scanning tool if it was upgraded remotely.

      8. Trigger sync and components for the scanning tool to continue with the upgrade process.


      For support assistance, please contact us at support@txone.com or your Support Provider.

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