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      How to Collect Installation Logs for the Management Program and Scanning Tool Agent
      • 14 Jun 2023
      • 1 Minute to read
      • Print
      Contents

      How to Collect Installation Logs for the Management Program and Scanning Tool Agent

      • Updated on 14 Jun 2023
      • 1 Minute to read
      • Print
      Article summary

      Summary

      A guide on how to collect logs from the Management Program and Scanning Tool agent when there are installation issues.

      Applicable Version

      Portable Inspector / Portable Inspector Pro

      Details

      1. Plug the Portable Inspector (Pro) into the machine that has encountered installation issues.

      2. Navigate to the “PI SYS” drive and click the “SupportTool” folder
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      3. Choose the directory that is appropriate for your environment and execute the “PISuprt.exe”
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      4. In the Debug tab, select Diagnose installation issues and click Start.
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      5. Installation Diagnostic Tool will be launched. Click Collect Data.
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      6. The Log files Ready, click Finish.
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      7. Click Open Folder to navigate to the path.
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      8. Locate and open the zip file to verify that the installation logs have been successfully collected.
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      For support assistance, please contact us at support@txone.com or your Support Provider.
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