How to Collect Installation Logs for the Management Program and Scanning Tool Agent

  • Published on Jun 14, 2023
  • 1 minute(s) read
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Summary

A guide on how to collect logs from the Management Program and Scanning Tool agent when there are installation issues.

Applicable Version

Portable Inspector / Portable Inspector Pro

Details

  1. Plug the Portable Inspector (Pro) into the machine that has encountered installation issues.

  2. Navigate to the “PI SYS” drive and click the “SupportTool” folder
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  3. Choose the directory that is appropriate for your environment and execute the “PISuprt.exe”
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  4. In the Debug tab, select Diagnose installation issues and click Start.
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  5. Installation Diagnostic Tool will be launched. Click Collect Data.
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  6. The Log files Ready, click Finish.
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  7. Click Open Folder to navigate to the path.
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  8. Locate and open the zip file to verify that the installation logs have been successfully collected.
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For support assistance, please contact us at support@txone.com or your Support Provider.