How to Collect the HouseCall Debug Log

Summary

A step-by-step guide on how to collect the HouseCall debug log

Applicable Version

Portable Inspector / Portable Inspector Pro

Details

1. Create a new file with the following content and save as “DebugLogOn.reg“.
   DebugLogOn.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\HouseCall]
"DebugLevel"=dword:ffffffff

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\HouseCall]
"DebugLevel"=dword:ffffffff

2. Execute “DebugLogOn.reg“.
3. Click “launcher.exe“ to run Portable Inspector and reproduce issue without closing Portable Inspector.
4. Collect debug log: %temp%\TMPS_Bxxxxxxxxxx\WorkingImage\win32\hclib.log to us.
5. Close Portable Inspector
6. Create a new file with the following content and save as “DebugLogOff.reg“.
   DebugLogOff.reg

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\HouseCall]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\HouseCall]

7. Execute “DebugLogOff.reg“.