Troubleshoot

Summary This article is for scenarios where users cannot uninstall or access TXOne Stellar agent conosle because the agent password has been forgotten.Applicable on TXOne Stellar version 1.2 / 2.0 / 2.1 Details To resolve this issue, d...

Summary A step-by-step guide on how to collect a Debug Log for StellarEnforce (SPLM) Performance Issues. This can be achieved in two ways: Generate a Performance Report with StellarEnforce Set Up Windows Performance Recorder and Generate a L...

Summary This document provides a comprehensive guide for collecting logs in Stellar Protect when installation fails. It includes step-by-step instructions and precautions to ensure proper log collection for troubleshooting purposes. Applicable...

Summary The Signature Checking Root Certificate in ActiveUpdate (AU) Module will expire in September 2025. After the Root Certificate expires, the Signature Check feature will fail, leading to ActiveUpdate failure. Applicable Version Stellar...

Summary SARTool is used to remove both Stellar Enforce (renamed to StellarProtect Legacy Mode after Stellar 2.0) and StellarProtect agents when the standard uninstallation process (Control/Programs) encounters problems or there is a request to uni...