How to Collect Debug Logs

Summary A step-by-step guide on how to collect the Portable Inspector scanning tool / secure storage debug log on Windows and Linux platforms. Applicable Version Portable Inspector / Portable Inspector Pro Details Windows Platform ...

Summary A step-by-step guide on how to collect the Portable Inspector (Pro) Management Program debug log. Applicable Version Portable Inspector / Portable Inspector Pro Details Go to the endpoint where Portable Inspector Managemen...

Summary A step-by-step guide on how to collect a dump file on a Windows platform. Applicable Version Portable Inspector / Portable Inspector Pro Details Enable full dump configuration steps Unzip the LocalDumps.zip as attache...

Summary A guide on how to collect logs from the Management Program and Scanning Tool agent when there are installation issues. Applicable Version Portable Inspector / Portable Inspector Pro Details Plug the Portable Inspector (Pro...

Summary A step-by-step guide on how to collect the HouseCall debug log Applicable Version Portable Inspector / Portable Inspector Pro Details Create a new file with the following content and save as “DebugLogOn.reg“. DebugLogOn...

Summary When encountering issues while using ElementOne, please follow these steps to collect the necessary information. Details Log in to the ElementOne Web UI with master admin or admin user account. After login, modify URL to ‘ht...

Summary If you are unable to collect the debug file via web download, you can collect it via Vshell. In this case, you will need to prepare another Linux client to receive the debug log file. Details On Vshell, input the command wit...

Summary Use the Diagnostic Tool to collect useful troubleshooting information. Applicable Version Portable Inspector / Portable Inspector Pro Details From the Scanning Tool Agent console, click the Diagnostic Tool tab. Cli...

Summary A step-by-step guide on how to collect Rescue Disk log Applicable Version Portable Inspector / Portable Inspector Pro Details Condition 1 : An unexpected message was shown when booting device from TMPS Rescue disk. The error ...