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How to Collect Debug Logs
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Contents
How to Collect Debug Logs
9 Articles
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How to Collect the Scanning Tool / Secure Storage Debug Log
Summary A step-by-step guide on how to collect the Portable Inspector scanning tool / secure storage debug log on Windows and Linux platforms. Applicable Version Portable Inspector / Portable Inspector Pro Details Windows Platform ...
Updated on : 13 Jul 2023
How to Collect the Management Program Debug Log
Summary A step-by-step guide on how to collect the Portable Inspector (Pro) Management Program debug log. Applicable Version Portable Inspector / Portable Inspector Pro Details Go to the endpoint where Portable Inspector Managemen...
Updated on : 14 Jun 2023
How to Collect the Dump File on a Windows Platform
Summary A step-by-step guide on how to collect a dump file on a Windows platform. Applicable Version Portable Inspector / Portable Inspector Pro Details Enable full dump configuration steps Unzip the LocalDumps.zip as attache...
Updated on : 14 Jun 2023
How to Collect Installation Logs for the Management Program and Scanning Tool Agent
Summary A guide on how to collect logs from the Management Program and Scanning Tool agent when there are installation issues. Applicable Version Portable Inspector / Portable Inspector Pro Details Plug the Portable Inspector (Pro...
Updated on : 14 Jun 2023
How to Collect the HouseCall Debug Log
Summary A step-by-step guide on how to collect the HouseCall debug log Applicable Version Portable Inspector / Portable Inspector Pro Details Create a new file with the following content and save as “DebugLogOn.reg“. DebugLogOn...
Updated on : 14 Jun 2023
Collect Debug Log File via ElementOne Web Console
Summary When encountering issues while using ElementOne, please follow these steps to collect the necessary information. Details Log in to the ElementOne Web UI with master admin or admin user account. After login, modify URL to ‘ht...
Updated on : 19 Dec 2023
Collect Debug Log File via ElementOne Vshell
Summary If you are unable to collect the debug file via web download, you can collect it via Vshell. In this case, you will need to prepare another Linux client to receive the debug log file. Details On Vshell, input the command wit...
Updated on : 28 Aug 2023
How to collect PI Scanning tool agent debug logs
Summary Use the Diagnostic Tool to collect useful troubleshooting information. Applicable Version Portable Inspector / Portable Inspector Pro Details From the Scanning Tool Agent console, click the Diagnostic Tool tab. Cli...
Updated on : 05 Oct 2023
How to Collect Rescue Disk log
Summary A step-by-step guide on how to collect Rescue Disk log Applicable Version Portable Inspector / Portable Inspector Pro Details Condition 1 : An unexpected message was shown when booting device from TMPS Rescue disk. The error ...
Updated on : 14 Aug 2024